FREQUENTLY ASKED QUESTIONS
Yes, you can expect to receive the product as depicted in the picture. We strive to ensure accuracy in our listings, depicting items true to their appearance. However, slight variations may occur due to factors like lighting or minor design adjustments.
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You can view your sales receipt in the "Order History" section of your account on our website. Navigate to your profile, select "Order History," and click on the specific order to access and download your sales receipt. It will detail your purchase information for your records.
- Contact our customer service team to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
- Package the item securely, including the RMA number inside the package.
- Ship the item back to us using a trackable shipping method.
- Once we receive the item and verify its condition, we'll process your refund or exchange according to our return policy.
We regularly update our inventory to meet customer demand. While we aim to restock items indicated as "out of stock," availability may vary due to factors such as supplier timelines or product popularity. We recommend checking back periodically or signing up for notifications to stay informed about restocks and new arrivals.
We offer shipping to various locations depending on our shipping policies. During the checkout process on our website, you can select your preferred shipping address. We typically ship to residential addresses, business addresses, and in some cases, P.O. boxes or parcel lockers depending on the carrier's capabilities. Please ensure the address you provide is accurate and complete to avoid delays in delivery. If you have specific shipping inquiries or requirements, our customer service team is available to assist you further.
